Politique d’expédition

Thank you for shopping with ELANTRA Fragrance.

Order Processing

Orders are typically processed within 1–3 business days after payment is received. Processing times may be longer during holidays or high-volume periods.

Standard Shipping

Retail orders are shipped using trusted carriers such as USPS, UPS, or FedEx. Delivery times vary by destination but generally range from 2–8 business days.

Wholesale Orders

Wholesale orders may require additional processing time depending on product availability and order size.

Large wholesale orders will receive a freight quote after the order has been submitted. Shipping charges are calculated separately and must be approved by the customer before shipment.

Local Delivery

For customers located within New England, ELANTRA Imports, Inc. may, at its discretion, deliver large wholesale orders using its own delivery truck. Availability depends on order size, destination, and delivery schedule.

Freight Deliveries

Freight shipments will be scheduled directly with the customer. A representative will contact you to confirm shipping costs, delivery arrangements, and estimated delivery dates before your order ships.

Shipping Address

Please ensure that your shipping address is accurate before completing your order. ELANTRA is not responsible for delays or additional costs resulting from incorrect or incomplete shipping information.

Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery and include photographs of the damaged items and packaging. We will work with you to resolve the issue promptly.

Questions

If you have any shipping questions, please contact us at:

Email: elantrafragrance@gmail.com