Política de reembolso

At ELANTRA, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return policy below.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return, items must be:

  • Unused
  • Unopened
  • In their original packaging
  • In the same condition in which they were received

Non-Returnable Items

For hygiene and quality reasons, we do not accept returns or exchanges on:

  • Opened perfume bottles
  • Used fragrances
  • Products with broken seals
  • Gift cards
  • Clearance or final sale items
  • "Fragrance preference is subjective. Returns will not be accepted because a customer does not like the scent."

Damaged or Incorrect Orders

If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Photos of the damaged item
  • Photos of the shipping package

Upon review, ELANTRA may provide:

  • A replacement product
  • A refund
  • Store credit

at our discretion.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged
  • The wrong item was shipped

In these cases, ELANTRA will cover reasonable return shipping costs.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method within 5–10 business days.

Shipping charges are non-refundable.

Restocking Fee

Approved returns may be subject to a restocking fee of up to 10% of the purchase price, which will be deducted from the refund amount. The restocking fee helps cover inspection, handling, processing, and repackaging costs. ELANTRA reserves the right to determine whether a restocking fee will apply based on the condition of the returned item.

Order Cancellations

Orders may be canceled before shipment. Once an order has been shipped, it cannot be canceled and must follow the return policy above.

Wholesale Orders

Wholesale, bulk, custom, special-order, and business-to-business (B2B) purchases are final and are not eligible for return, refund, or exchange unless the products arrive damaged, defective, or incorrect.

Contact Us

For return requests or questions, please contact:

Email: elantrafragrance@gmail.com

Location: Serving Customers Throughout New England, USA